As we all know, C19 has accelerated the digital transformation agenda of many firms in diverse industries, including and especially how businesses communicate digitally with clients, and also employees. This month we share a story on using our automated communications platform to improve outcomes at a leading SA Healthcare Group, during this difficult C19 phase of life.
With frontline healthcare workforce requirements changing every few hours as situations unfolded, this healthcare group urgently needed a simple and cost-effective way to communicate rapidly with several thousand remote employees about frequent schedule changes, compliance procedures, and motivational messages from senior management, to improve healthcare delivery continuity to patients.
We leveraged our communications platform (cPAAS) to go live with an integrated communications service within one week. This enabled our client to deliver trackable enriched messaging, voice notes, short videos, and other documentation relevant to specific groups and teams, helping reduce frustration, improve business effectiveness, and raise morale of their healthcare workers under pressure.
Get in touch to learn how our communications platform can help you improve outcomes.