Boost better business outcomes with our Communications Platform
Create and deploy digital communication workflows across the customer lifecycle
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Save time, save money, reduce complexity
Our Communications Platform allows you to integrate multiple data sources and build communication workflows. From planned campaigns to real-time notifications, alerts and automations, across email, SMS, USSD and WhatsApp, our platform integrates and simplifies.
Get startedExecute at scale using our pre-built capabilities
Our Communications Platform allows you to organise core functions into practical groupings, providing users and applications with clear entry-points to get their work done.
Messaging API
Our Messaging API allows you to link up your applications or services for mass or individual transmission of simple or enriched messages across channels.
Template Manager
Our Template Manager allows you to store, organise and access various kinds of messaging templates for active content delivery at scale.
Media Manager
Our Media Manager allows you to store, organise and access your media assets for communication workflows or dynamic content messaging.
Contacts Manager
Our Contacts Manager allows you to upload and manage contacts to include in Campaigns and Automated Messaging Workflows for integrated profile and permission management.
Workflow Manager
Our Workflow Manager allows you to create multi-step communication sequences, with Named Workflows saved on the Communications Platform for automated or triggered execution.
Engaging & productive conversations start right here
Optimise digital customer journeys
Continually refine the operational, marketing and sales effectiveness of every communication using our platform’s integration and interaction features.
See our work in action
Here’s how we help businesses enhance their digital customer communications to drive better business outcomes across retail, media, travel, telco, and financial services sectors.
Streamlining Self-Service in Retail Credit Programs
This case study examines how leading digital communications solutions provider, Grapevine, successfully addressed the challenges faced by a South African financial services company specialising in outsourced retail credit programs.
Grapevine changes approach to AI in contact centres
Grapevine Interactive’s unique three-tiered approach to AI-based Client Service Automation (‘CSA’) is injecting new meaning into the working lives of South Africa’s call centre workers.
Enhancing the SMS Opt-Out Solution for a Leading Retailer: A Success Story
A leading retailer recognised the need to enhance their opt-out management process and sought a solution to seamlessly integrate their SMS campaigns with their CRM system.
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