Fourways Airconditioning improved customer service by reducing call volumes and resolution times using Grapevine’s WhatsApp Inbox and AI-Chat solution.

Grapevine Interactive’s unique three-tiered approach to AI-based Client Service Automation (‘CSA’) is injecting new meaning into the working lives of South Africa’s call centre workers.

In today’s fast-paced digital world, staying ahead means constantly evolving. Grapevine Interactive is excited to introduce the latest revolution in mobile messaging.

As part of our commitment to enhancing customer engagement, Grapevine has developed an integration with HubSpot, a renowned CRM platform, allowing businesses to seamlessly incorporate SMS into their communication strategies.

A leading financial services firm recognised the importance of leveraging digital channels to maximise business success.

This case study explores how Grapevine helped the retailer transform their loyalty programme communications, leading to significant time savings and enhanced customer engagement.

A leading retailer recognised the need to enhance their opt-out management process and sought a solution to seamlessly integrate their SMS campaigns with their CRM system.

This case study examines how leading digital communications solutions provider, Grapevine, successfully addressed the challenges faced by a South African financial services company specialising in outsourced retail credit programs.

Acoustic and Purple Square team up to expand IDP Connect’s multichannel marketing strategy and increase audience engagement.

A large direct-selling cosmetics brand wanted to give their sales representatives the ability to place and manage orders using SMS.

A leading short-term insurer was struggling with sales conversion from SMS communication; they needed to respond to Leads faster and have better information about the Lead.

SMS is quickly becoming one of the best channels to personalize communications and build lasting connections.

Did you know that people look at their phones more than 50 times a day?

How Tupperware® reduced costs and improved customer engagement during C19 lockdown.

How we helped a top financial services provider reduce costs and improve business efficiency and continuity at a critical time.

How Grapevine helped top South African retailer save time and cut costs, while building meaningful and personal relationships with their customers.

How we helped leading Healthcare Group rapidly improve employee communication, raising morale and improving overall continuity of care to patients.

How we helped a leading home shopping retailer improve marketing efficiency and cut resource time through our automated communications platform (cPAAS).

How we're helping large home shopping retailer manage opt-outs across channels at scale.

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

Effectively utilising technology to create a seamless user experience and significantly improve conversion rates.

Grapevine helps top retail brand drive new revenue and increase engagement by giving customers access to value-added services through USSD.

Here are a few things to look out for when identifying the right time to move to a new digital communications platform.‍

Consent-driven eCommerce marketing is not only about compliance. It is also about providing customers with a better experience when shopping at your store. Find out how consent helps to improve the customer experience.

Statement and invoice delivery is one of the most important processes for every business. Here are some ways in which automated statement delivery can reduce these challenges

Onboarding plays a crucial role in the adoption of any new system, and in the case of your digital communications platform, it is even more important.

Find out why POPI Act compliance is essential for trust and how your business can prepare with the help of Grapevine Interactive.

We automated their digital communication journeys across channels through a single, secure platform, helping them to streamline their direct marketing processes and communication workflows.

We automated the delivery of their Loyalty Member Statements across email and SMS at a dramatically reduced cost, saving internal resource time and losing none of their current functionality.

We delivered a simple, cost-effective solution for new loyalty members to register after receiving their loyalty cards, solving the problem of contactability through our CPaaS APIs, USSD channel and CRM integration.

Here are a few common mistakes to avoid when integrating your CRM with a new digital communications platform.

We unpack six ways in which an automated debt collection process can benefit your business.

Trying to put digital communication plans into place can be extremely challenging. In this guide, we share some of the biggest challenges that may arise and how to navigate them.

It goes without saying that you need to make B2C communication a major priority. To improve your communication efforts, it helps to know what to avoid.

The new wave of business-to-customer communication is all about immediacy, convenience, certainty, accuracy, and choice.

Email marketing remains one of the most influential, most popular, and best channels for marketers today.

A digital communications platform (cPAAS) can make a massive difference to your business in many ways. Here's how to choose the right one for you.

Automated digital communication tools have made it easier than ever for customers to get help without having to reach you directly through email or phone. In this guide, we share some of the ways that you can help customers help themselves.

Why exactly is SMS marketing so important and why is it something you cannot afford to overlook with POPIA on its way? Let's take a look to find out more

An inspiring case study about accelerating digital transformation during tough economic times.

Bridging the gap between online and offline shopping helps you reach more customers, driving sales and providing customers with a seamless shopping experience.