Insights & Case Studies via the Grapevine

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Accelerating digital transformation for leading home products retailer

January 31, 2022

Accelerating digital transformation for leading home products retailer

How Tupperware® reduced costs and improved customer engagement during C19 lockdown.

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Ensuring business continuity for leading financial services provider during C19 lockdown

January 31, 2022

Ensuring business continuity for leading financial services provider during C19 lockdown

How we helped a top financial services provider reduce costs and improve business efficiency and continuity at a critical time.

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Helping retail giant improve business efficiency & increase customer engagement

January 31, 2022

Helping retail giant improve business efficiency & increase customer engagement

How Grapevine helped top South African retailer save time and cut costs, while building meaningful and personal relationships with their customers.

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Improving business effectiveness for leading SA Healthcare Group

January 31, 2022

Improving business effectiveness for leading SA Healthcare Group

How we helped leading Healthcare Group rapidly improve employee communication, raising morale and improving overall continuity of care to patients.

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Improving outcomes for large home shopping retailer

January 31, 2022

Improving outcomes for large home shopping retailer

How we helped a leading home shopping retailer improve marketing efficiency and cut resource time through our automated communications platform (cPAAS).

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Maintaining POPIA compliance while improving efficiency & customer satisfaction

January 31, 2022

Maintaining POPIA compliance while improving efficiency & customer satisfaction

How we're helping large home shopping retailer manage opt-outs across channels at scale.

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RCS USSD Credit Application Service

January 31, 2022

RCS USSD Credit Application Service

Improving performance by helping RCS offer their clients a simple and reliable mobile system to check their current credit balance.

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Rich media SMS campaign for DStv

January 31, 2022

Rich media SMS campaign for DStv

Delivering festive incentives to over 100,000 DStv subscribers via a rich-media SMS campaign.

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Sanlam Investments

January 31, 2022

Sanlam Investments

Effectively utilising technology to create a seamless user experience and significantly improve conversion rates.

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Top retail brand opens up new source of revenue and increases customer engagement

January 31, 2022

Top retail brand opens up new source of revenue and increases customer engagement

Grapevine helps top retail brand drive new revenue and increase engagement by giving customers access to value-added services through USSD.

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How POPIA Compliance Deepens Trust Between You and Your Customers

July 27, 2021

How POPIA Compliance Deepens Trust Between You and Your Customers

Find out why POPI Act compliance is essential for trust and how your business can prepare with the help of Grapevine Interactive.

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Leading digital bank increases direct marketing efficiency and effectiveness while improving customer experience and engagement

July 14, 2021

Leading digital bank increases direct marketing efficiency and effectiveness while improving customer experience and engagement

We automated their digital communication journeys across channels through a single, secure platform, helping them to streamline their direct marketing processes and communication workflows.

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Listed pharmacy group cuts costs and resource time by more than a third with Grapevine’s Statement Management Solution

July 14, 2021

Listed pharmacy group cuts costs and resource time by more than a third with Grapevine’s Statement Management Solution

We automated the delivery of their Loyalty Member Statements across email and SMS at a dramatically reduced cost, saving internal resource time and losing none of their current functionality.

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National retailer increases loyalty customer engagement and drives sales

July 14, 2021

National retailer increases loyalty customer engagement and drives sales

We delivered a simple, cost-effective solution for new loyalty members to register after receiving their loyalty cards, solving the problem of contactability through our CPaaS APIs, USSD channel and CRM integration.

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How to Choose the Right Digital Communications Platform

December 9, 2020

How to Choose the Right Digital Communications Platform

A digital communications platform (cPAAS) can make a massive difference to your business in many ways. Here's how to choose the right one for you.

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Digital Communications Solutions for Customer Self-Service

November 24, 2020

Digital Communications Solutions for Customer Self-Service

Automated digital communication tools have made it easier than ever for customers to get help without having to reach you directly through email or phone. In this guide, we share some of the ways that you can help customers help themselves.

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The Importance of SMS Marketing Compliance

November 17, 2020

The Importance of SMS Marketing Compliance

Why exactly is SMS marketing so important and why is it something you cannot afford to overlook with POPIA on its way? Let's take a look to find out more

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Driving In-Store Purchases Through Personalised Discount Offers

October 29, 2020

Driving In-Store Purchases Through Personalised Discount Offers

Bridging the gap between online and offline shopping helps you reach more customers, driving sales and providing customers with a seamless shopping experience.

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Why Use a Communications Preference Centre?

October 12, 2020

Why Use a Communications Preference Centre?

Communication preference centres offer a way to reach out to your customers without forcing them to see and read every single message you send.

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How to Create Powerful Digital Marketing Landing Pages

June 27, 2019

How to Create Powerful Digital Marketing Landing Pages

Find out how you can take your landing pages to a whole new level, making them an essential asset to your digital marketing arsenal.

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Which Email Marketing Metrics Should You Be Tracking?

May 2, 2019

Which Email Marketing Metrics Should You Be Tracking?

You know that certain metrics can give you insight into whether or not you are on the right track. But exactly which metrics are genuinely worth noting and which are icing on the proverbial cake?

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Why Unsubscribes Are Not the End of Your Email Marketing Success

April 25, 2019

Why Unsubscribes Are Not the End of Your Email Marketing Success

Although list size is important, it is not the only metric. We share some of the surprising benefits that unsubscribes can have for your email marketing include the following

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How Artificial Intelligence Enhances Digital Marketing

April 24, 2019

How Artificial Intelligence Enhances Digital Marketing

Ranging from fully interactive virtual chatbots all the way to smart solutions that aid the decision-making process, AI can be a powerful tool to help you drive conversions and grow your results.

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