Our Communications Platform capabilities are complete, not complex. We combine our messaging infrastructure, APIs, data engine, campaigns, workflows, content and templates with years of messaging expertise to craft a communication solution custom-built to your needs.
Whether it’s one or multiple channels, triggered, bulk or automated, we’ll take care of the hard stuff, freeing up your developer resources and helping you get your communication solution to market faster.
Combine our platform building blocks into robust digital sequences enabling use cases like KYC, Loyalty Card onboarding, Collections, Permissions Management, Acquisition campaigns and Funnel Management across SMS, eMail, USSD, Push, and WhatsApp.
Combine SMS with dynamic content, media, templates, active linking and shortened URLs to deliver trackable digital experiences, to enable mobile use-cases such as dynamic landing page, click-to-buy, click-to-pay, click-to-action, and for initiating new journeys on other channels.
Enable permissions synchronization across your applications by using our platform capability to update your internal systems, based on your client preferences received on any channel or service.
Leverage our platform capabilities to generate mass personalised digital statements in real time, for delivery and interaction on any channel, scheduled or on-demand.
Leverage our campaign functionality across SMS, Email, Push and Web/Social to deliver ad-hoc, scheduled and automated campaigns with dynamic content and behavioural tracking of delivery and post-click experiences.
Let us build and operate your desired solution based on the channels, rules, interfaces and logic that you want to combine into consumer-facing digital services. We take the brief, and deliver cost-effective, robust client-facing workflows that interface to your systems the way you want.
Solve marketing communication challenges across the omnichannel by designing and implementing automated solutions which are targeted, personalised and geared to grow ROI.
Integrate our technical and strategic expertise into your IT team to deliver on technical requirements, while implementing highly secure and flexible communication solutions.
Improve customer service and satisfaction through customised communication workflow solutions, which enhance the overall customer experience.
Here’s how we help businesses enhance their digital customer communications to drive better business outcomes across retail, media, travel, telco, and financial services sectors.
How we're helping large home shopping retailer manage opt-outs across channels at scale.
How we helped a leading home shopping retailer improve marketing efficiency and cut resource time through our automated communications platform (cPAAS).
This case study explores how Grapevine helped the retailer transform their loyalty programme communications, leading to significant time savings and enhanced customer engagement.
Let’s discover what your company needs