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Case Study

WhatsApp for Sales Enablement

WhatsApp for Sales Enablement

Grapevine’s sales enablement solution puts everything your field agents and sales reps need directly inside WhatsApp - the app they already open dozens of times a day. No new software. No new devices. No retraining required.

Sales enablement metrics

4560%
transaction conversion rate
72%
WhatsApp Flows completion vs 35% on web forms
0
new apps required across your salesforce

Sales enablement features

What agents can do
  • Place and manage orders with real-time confirmation
  • Check live product stock availability instantly
  • Download the latest catalogues and brochures on the go
  • Track order history and commission balances
  • Receive automated courier assignment by order type and location
  • Get instant answers via automated FAQ support
What your business gains
  • 45–60% transaction conversion rate
  • 98% message open rate vs 21% for email
  • 72% WhatsApp Flows completion vs 35% on web forms
  • Zero new app adoption required across your salesforce
  • Seamless integration with existing backend systems
  • Reduction in order errors and incorrect courier assignments

Customer proof – Avroy Shlain Cosmetics

Five self-serve capabilities. Zero new apps. Live in under a week.

“Avroy Shlain’s Beauty Advisors can now place and manage orders, check live stock, download catalogues, and track their commissions - all in a single WhatsApp conversation, from any device, anywhere.

Advisors are now placing orders in the field and between appointments - without needing a laptop or relying on email. Stock checks and order placement happen in a single flow, bringing the process down to a few minutes. We’re seeing fewer order errors, faster resolution of customer queries, and advisors can give customers immediate answers on stock availability rather than following up later. Overall feedback from both advisors and operations has been very positive.”

Jeremy Odendaal
IT Manager – Avroy Shlain Cosmetics

READY TO SEE IT IN ACTION? Turn your biggest communication channel into your most powerful business tool Whether you’re looking to boost sales or better engage your workforce, we’ll show you exactly how WhatsApp automation works for your industry and team size.

Book a demo

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